Patients & Visitors

Staying in Hospital

Visitor Information

We have taken the difficult decision to suspend visiting until further notice. This is in response to the rising number of COVID-19 cases in the hospital and the local community. There are some limited exceptions, detailed below.

All outpatients and visitors are asked to take a lateral flow COVID-19 test beforehand.

Visiting A&E

Patients are asked to come to A&E on their own. You can be accompanied by a partner, family member, friend or carer if you are a patient with a physical or mental disability who cannot attend alone, or you are under the age of 16.

Masks and social distancing

All visitors must wear a face mask or face covering at all times within the hospital, and follow the 'hands, face and space' guidelines. We understand that not all patients will be able to wear a face covering, such as young children or those with breathing difficulties.

Got a question? Please see our FAQ.

You must not come to the hospital if you or someone you live with has coronavirus symptoms.
Please follow the self-isolation guidelines.

Inpatient visiting

Inpatient visiting is suspended, with limited exceptional circumstances. One visitor – an immediate family member or carer – can visit in the following circumstances :

  • Parent or appropriate adult visiting your child (both parents can visit in the Neonatal Intensive Care Unit)
  • Patients nearing end of life
  • Parent or carer accompanying a vulnerable adult
Please contact the ward in advance to discuss appropriate arrangements.

Maternity

Support for women during their maternity journey.

  • For labour and birth you can have up to two birth supporters. That applies if you are receiving care from the RUH maternity services, and its local maternity birth units (Chippenham and Frome)
  • One support person can attend with you at our Outpatient Maternity Assessment areas (Day Assessment Unit, Chippenham, Trowbridge, Frome and Paulton or if you are seeing a midwife in a GP surgery) remain unchanged with one support person able to attend
  • One person can visit on Mary ward (antenatal and postnatal ward) between 9am and 9pm
  • If you require a longer stay on Bath Birthing Centre, you will also be able to have one support person between 9am and 9pm
  • One support person can attend all maternity ultrasound scans
  • When visiting you will be asked to keep movements within the area to a minimum, so please bring plenty of supplies with you and please continue to wear a face covering at all times
  • As per Government guidelines, we encourage all women and visitors to undertake twice weekly home COVID-19 testing. Information on how you obtain these tests can be accessed below or by discussing with your midwife. Your support person must perform a lateral flow test before attending any appointment. If the result is positive they must not attend and follow current Government guidance. Proof of a negative result will be requested when you attend.

Send a message to your loved one

If you're unable to visit, we can help you to keep in touch by passing on a message to your loved one.

The RUH is committed to supporting and facilitating virtual contact across the organisation.  All inpatient areas have an IPhone to support patients with ongoing contact with their family and friends. We also ask, where possible, that patients bring in their own mobile device and charger and that the lock mode is disabled.

We can also help by passing on a message to your loved one in hospital. This service is designed to let patients know that their friends and loved ones are well, thinking of them and sending their best wishes.

  • Step one: Email ruh-tr.keepingintouch@nhs.net or call 01225 826319 to tell us what your message is. Please provide the patient's name, date of birth, location or ward if known, and your details including your relationship to the patient.
  • Step two: Your message will be delivered to the patient using our in-house postal service, Monday to Friday.

Unfortunately we are unable to facilitate sending messages back from patients to their family or friends.

Patient, Family & Carer Experience Matters

We have added to the RUH Keeping in Touch Service and now have a small, dedicated team of Family Liaison Facilitators (FLFs). The FLF team are working across admitting wards, older people's wards and medical wards.

The FLF Service is available 7 days a week.

The FLF role is to:

  • Telephone families of patients who are unable to telephone their families themselves – update families on patient with non-clinical information (eg. how the patient slept, whether they are eating, etc)
  • Arrange virtual visits between families and patients using an iPad or iPhone
  • Arrange the collection and dropping off of patient property

To contact the FLFs:

Monday to Friday: email ruh-tr.keepingintouch@nhs.net or call 01225 826319 and ask them to bleep the FLF on duty.

At weekends: call switchboard on 01225 428331 and ask them to bleep the FLF on duty.


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