Patients & Visitors

Staying in Hospital

Visitor Information

Visiting is suspended

including community clinics and birth centres

To protect our patients, visitors and staff, and in line with government advice, visiting is suspended with immediate effect and until further notice.

Find out how to send a message to your loved one.


The only exceptional circumstances where one visitor - an immediate family member or carer - will be permitted to visit are listed below:

  • Birthing partner accompanying a woman in labour
  • Parent or appropriate adult visiting your child
  • Patients nearing end of life

Please contact the ward in advance to discuss appropriate arrangements.

Patients nearing end of life due to COVID-19, or suspected COVID-19, may have a family member or close friend visit for an hour or more, in discussion with the ward sister.


If you are attending for treatment as an adult outpatient, please come into hospital by yourself. Child outpatients can be accompanied by one adult and no siblings.

Control the virus, save lives

You must not visit in any circumstances if you have a high temperature or new continuous cough or a loss or change in your sense of taste or smell.

Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.

We recognise this is a difficult time for all our patients, their families and carers. Your health, safety and wellbeing, that of our patients, communities and individuals and teams across the organisation remain our absolute priority.

Thank you for your continued support and understanding at this challenging time.

We're following social distancing at all our sites to help keep you and us safe. When you visit, please keep a 2m distance between you and others wherever possible.

As you move around our sites please:
  • Keep to the left
  • Walk in single file
  • Stand aside to let others pass at a safe distance
  • Follow guidance provided in waiting rooms, stairways, communal areas and lifts
Thank you for your co-operation.

Send a message to your loved one

While visiting is suspended, we can help you to keep in touch by passing on a message to your loved one in hospital. This service is designed to let patients know that their friends and loved ones are well, thinking of them and sending their best wishes.

Step one: Email or call 01225 826984 to tell us what your message is. Please provide the patient's name, date of birth, location or ward if known, and your details including your relationship to the patient.

Step two: Your message will be delivered to the patient using our in-house postal service, Monday to Friday.

Unfortunately we are unable to facilitate sending messages back from patients to their family or friends.

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