Patients & Visitors

Staying in Hospital

Visitor Information

In this section:

Visiting Times

Visiting times for most wards throughout the week are:

11.00am – 8.00pm

Different visiting arrangements apply to the following wards:

Children's Centre:

Parents can visit at any time.
Any other visitors must be accompanied by the parents.

Maternity (including Mary Ward):

Partners: Welcome anytime. Can stay overnight.
Children: Welcome.
Others: 2:00pm–4:00pm, and 6:30pm–7:30pm (maximum 2 visitors & partner)

William Budd:

10am - 8pm
(maximum 2 visitors at any time)

Please Note:
No flowers are allowed on the Wards

Contacting the Ward

Each ward has a direct telephone number which the staff will give you when you arrive.

It would be a big help if you could give this number out to just one person, who can then act as a point of contact for other friends and relatives.

Please ask them to avoid telephoning the ward at meal times and other busy periods.

Find a Ward

Meet and greet volunteers are here to help you find your way. They wear a blue sash or tabard.

Help us prevent infections

Please use hand gel rub located out side all wards and departments on entering and leaving the area.

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General Information

Number of visitors:

Up to two visitors will be allowed by your bedside at any time. If you’re receiving treatment when your visitors arrive, they may be asked to wait.


Please ask staff on the ward or department you are visiting if children are allowed on your particular ward.

Adults must accompany children under 12 years old. Special permission must be requested for children under six years old to visit wards.


Potted plants are allowed on wards. However, cut flowers are not permitted on some of our wards, as the water in the vases can harbour germs that could put vulnerable patients at risk of infection.

There is also the potential danger of water spilling onto sensitive electrical equipment. Ward staff can give you more guidance on what’s permitted in your particular ward.


As of January 1 2019 the Royal United Hospital is a smokefree site. Smoking is not permitted anywhere on hospital premises, including the entrances and grounds. Our smoking shelters have been removed.

Vaping is permitted, in outdoor areas only and away from main entrances.

Mobile phones:

Visitors are asked to turn off their mobile phones before they enter wards, to prevent any possible interference with medical equipment.

Aggressive behaviour:

We expect all visitors to treat patients and hospital staff with respect. Please note that we operate a zero tolerance policy for aggression and violence.

For further information contact the ward directly.

Overnight Accommodation

Relatives or carers may need to stay overnight - for example in situations where a family member is dying or is critically ill or where a person in our care is very upset, emotional or confused.

Please discuss your needs at your pre-admission appointment or as soon as you can with your ward staff.

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