Outpatients
Attending an Outpatient Clinic
Attending an Outpatient Clinic
Health care today provides many opportunities to find solutions to your needs but this means it can feel complicated and confusing at times. Staff will help you whenever and wherever they can. You and those caring for you are part of a team and therefore you are invited to contribute to your care at any time.
Your appointment letter should tell you where to go when you arrive. If not, please refer to the telephone number on your appointment letter or text message / email that you received.
If you are arriving by car, please allow plenty of time for parking, on or around the hospital site, so you do not miss your appointment.
More information about transport to the RUH, parking & parking charges and maps to wards can be found in:
Parking & Transport (link opens a new browser window)
When you arrive at the clinic/department
On arrival please go the clinic reception area where the receptionist will explain what you need to do next. Any questions you may have should be answered in this section:
What staff will need to know
The clinic/department staff will need you to confirm your name and address (including the full postcode), your ethnic origin, your GP's contact details, and whether you have lived outside of the UK in the last 12 months. If you have lived outside of the UK in the last 12 months, further information is available.
More information about what to bring with you can be found in:
Translation/interpretation
If you need an interpreter, please let the Appointment Centre know which service you need (this includes British Sign Language and lip-speakers for the deaf). This can be arranged in advance of your appointment. There is no cost to people in our care.
Learning Disabilities and/or Autism
If you or someone you care for has a learning disability and/or autism, please click on the link below:
Learning Disabilities and/or Autism
You may also like to look at:
Patient support and complaints
If you have any other questions or concerns about the care and attention you are receiving, please discuss this as soon as possible with the most senior person on duty.
