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Patients & Visitors


Attending an Outpatient Clinic

Health care today provides many opportunities to find solutions to your needs but this means it can feel complicated and confusing at times. Staff will help you whenever and wherever they can. You and those caring for you are part of a team and therefore you are invited to contribute to your care at any time.

Your appointment letter (that’s the letter sent to you with this guide) should tell you where to go when you arrive. If not, please call the Appointments Centre on telephone 01225 821821 to find out where you should go.

Please arrive in plenty of time so you do not miss your appointment, but if you are parking on or around the hospital site please allow an extra 30 minutes as parking is limited.

More information about transport to the RUH, parking & parking charges and maps to wards can be found in:

When you arrive at the clinic/department

On arrival please go the clinic reception area where the receptionist will explain what you need to do next. Any questions you may have should be answered in this section:

COVID-19: Please take a look at details about our current COVID-19 restrictions, including visiting and face mask requirements.

What staff will need to know

The clinic/department staff will need you to confirm your name and address (including the full postcode), your ethnic origin and GP’s contact details.

More information about what to bring with you can be found in:


If you need an interpreter, please let the Appointment Centre know which service you need (this includes British Sign Language and lip-speakers for the deaf). This can be arranged in advance of your appointment. There is no cost to people in our care.

Learning Disabilities & Mental Health Needs

If you or someone you care for has a learning disability or mental health need, there is assistance available:

  • if you, or the person you care for, needs patient information in Easy Read/picture format
  • if you would like to visit the unit or hospital to look around and meet staff before you come into hospital
  • if you would like to discuss any issues that concern you

Please contact the Sister in Quality Improvement for Learning Disabilities and Mental Health:

Passport to Hospital Care

Questions to ask your doctor

Outpatient Information Leaflet

If you or the person you care for has a Passport to Hospital Care, or sheet with personal information written down, that will help staff care for a patient better because we will be aware of their personal needs, please make sure you bring the information into hospital and give it to staff to put in the patient records for the hospital stay, so we can provide the best possible care.

You may also like to look at:

If you have any other questions or concerns about the care and attention you are receiving, please discuss this as soon as possible with the most senior person on duty.

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