Patient Experience Matters

What patients and carers have told us

We collect patients and carers views of the RUH in many ways, for example:

The information that we receive is collated, analysed and shared across the organisation. This helps staff to understand the experiences of patients and carers and use this information to improve services.

We receive approximately 11,000 comments from patients and their carers about their experiences of the hospital every quarter (three months).

Here is a summary of what they tell us

What we've improved

The Patient Experience Team share the information we have collected, for example Patient Experience quarterly reports.

Patient Experience quarterly reports

To find out more about Staff Learning from patient experience click on the links below:

Patient stories

See it my Way

Patient Experience Activities

Contact

To find out more about the work of the Patient Experience Team:

You can telephone us:

You can email us:

You can write to us:

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