Patient Experience Matters
What you tell us
What patients and carers have told us
We collect patients and carers views of the RUH in many ways, for example:
The information that we receive is collated, analysed and shared across the organisation. This helps staff to understand the experiences of patients and carers and use this information to improve services.
We receive approximately 11,000 comments from patients and their carers about their experiences of the hospital every quarter (three months).
Here is a summary of what they tell us
What we've improved
The Patient Experience Team share the information we have collected, for example Patient Experience quarterly reports.
Patient Experience quarterly reports
To find out more about Staff Learning from patient experience click on the links below:
Patient stories
See it my Way
Contact
To find out more about the work of the Patient Experience Team:
You can telephone us:
You can email us:
You can write to us:
Quality Improvement Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG