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Patients & Visitors


- If you're receiving results or discussing care you can bring a maximum of two people with you.
- If you are attending a diagnostic appointment (e.g. X-ray or endoscopy) where the results will not be available during your appointment, you can bring one person with you.
- If you are patient with a physical or mental disability or you are under age 16 you can be accompanied by a partner, family member, friend or carer.

To avoid busy periods, please do not turn up too early to your appointments.

Please do not come to the hospital if you are experiencing any symptoms of COVID-19, flu or norovirus, unless it is an emergency.

We are sorry that many outpatient appointments have been delayed because of the COVID-19 pandemic. Thank you for your continued patience and understanding.
Please only contact your GP if your condition worsens during your waiting period. Unfortunately, non-urgent cases cannot be prioritised.

Please see the Waiting Times page for more information.

You can bring one other person with you but at busy times, we may ask that the person accompanying you temporarily waits elsewhere until we are ready to assess you.

Your appointment

Your appointment letter (that’s the letter sent to you with this guide) should tell you where to go when you arrive. If not, please call the Appointments Centre on telephone 01225 821821 to find out where you should go.

Please arrive in plenty of time so you do not miss your appointment, but if you are parking on or around the hospital site please allow an extra 30 minutes as parking is limited.

Further information about attending your appointment can be found below:

You may also be asked to attend a video consultation:

This guidance has been written by a patient, who has had telephone appointments, to help you prepare for your appointment.

If you are not able to keep your appointment or wish to change it to a more convenient time, it is vital to tell us as soon as possible so that your appointment can be given to another patient.

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