Patient Experience Matters

Interpreter and Translation Services

At the RUH:

• we provide foreign language and BSL interpreter services for patient and carers' with language and communication needs to ensure they receive the same quality of healthcare all other patients
• when a patient or their carer needs an interpreter it does not delay their appointment or admission
• patients have a personalised approach to their language and communication requirements recognising that "one size does not fit all"
• staff to know how to book interpreters

Note: Whilst the Covid-19 situation is ongoing, interpreter services are still available, however this will usually be via telephone or video call.

Urgent care

There will be exceptions where we cannot provide urgent care to a patient without a face-to-face interpreter.

Your outpatient appointment

You or your family member will be offered a telephone interpreter if you usually have a face-to-face interpreter for your outpatient appointment.

Telephone or video appointments

Remote interpreters will be booked if you are having an appointment by telephone or video. Please speak to your healthcare team if you have any concerns.

If you or your carer needs an interpreter because English is not your first language or you are deaf or have hearing loss, please contact the ward, clinic or department you are visiting as soon as possible.

Contact

You can telephone us:

You can email us:

You can write to us:

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