Supporting carers at the RUH |
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At the RUH we are all committed to supporting carers.
We promise to:
- Acknowledge you as a carer
- Help you to access support
- Communicate with you and provide you with the information you need
- Involve you in care planning and decision making and recognise you as an expert in the care of your loved one
Our commitment to you
Carers are welcome on the wards and in departments, and are treated as partners in care. At the RUH we recognise the importance of treating carers with dignity and respect and recognise the value of listening to their views. Below details our aims to support carers:
Learning from you
Carer Experience matters at the RUH and feedback is very important if we are to provide a quality service which meets the needs of patients and their carers. We welcome carers comments about their experiences of the services provided by the RUH.
If you care for a person who has been an inpatient or is a patient on a ward please complete this questionnaire.
Carers Experience Questionnaire (inpatients)
If you care for a person who has been an outpatient/day case or is an outpatient/day case please complete this questionnaire.
Carers Experience Questionnaire (outpatients)
Information for carers
Carer Hub & volunteers
The Carer Hub is a partnership between the RUH, Bath & North East Somerset Carers Centre and Carer Support Wiltshire, with support from other local Carers Centres.
Carer Hub volunteers visit the wards or you can drop into the Carer Hub in the Atrium to pick up written information leaflets or you can ring the Carer Hub volunteers on: 07709 195 314 and leave a message and a contact number, they will call you back.
General Ward Information
- Visiting times
- Meal times
- Infection control
- Patient valuables
- Feedback about your experience
- Complaints leaflet
- PALS leaflet
- Spiritual Care Centre
- Activities Directory (inpatients)
Useful RUH web pages
- Accessible information Standard
- Interpreting / Translation
- Dementia Care
- Learning Disabilities and/or Autism
- Safeguarding Adults
- Safeguarding Children
- Palliative Care
Other useful information
NHS site: Support and Benefits for Young Carers
Patient Advice and Liaison Service (PALS)
You can tell PALS about your experiences of the RUH. Click here for contact details.