Patients & Visitors

Updated 26 September 2022

Please do not come to the hospital if you are experiencing any COVID-19 symptoms, unless it is an emergency. Instead, please visit the NHS website for more information on COVID-19 symptoms and what to do if you have them.

Visiting A&E or an Assessment Department (e.g. SAU, MAU, OPAU)

You can bring one other person with you. At busy times, we may ask that the person accompanying you temporarily waits elsewhere until we are ready to assess you.

Attending Outpatient Departments

If you're receiving results or discussing care you can bring one person with you.
If you are attending a diagnostic appointment (e.g. X-ray or endoscopy) where the results will not be available during your appointment, we ask that you continue to attend alone.
If you are patient with a physical or mental disability or you are under age 16 you can be accompanied by a partner, family member, friend or carer.

Face masks

Patients and visitors attending the following areas must wear a facemask:

  • Haematology
  • Oncology
  • Emergency Department
  • Rheumatology
  • Intensive Care Unit
  • Medical, surgical and paediatric assessment areas

Patients who have confirmed or suspected COVID-19 and/or other respiratory symptoms are also required to wear a face mask. People visiting patients who are in a ward bay will also be encourage to wear a mask.

In other areas of the hospital, face masks are recommended but not mandatory. however if you are visiting a patient in a bay you will be encouraged to wear a mask. You can choose to wear a mask at all times if this is your personal preference.

While social distancing is no longer a mandatory requirement, people are encouraged to be mindful of each other's personal space and to wash and sanitise their hands regularly. Please speak to the department you are visiting before you attend if you have any queries.

Please note: we operate a 'swipe entrance and exit' system across all our wards to protect our patients, visitors and staff.
  • Two visitors can attend at a time, this may also include children under the age of 18
  • Visiting hours differ depending on ward so please check before attending
  • Visitors must be free from COVID-19 symptoms
  • Visits will not be possible to areas closed due to infection, other than in exceptional circumstances

Exceptions apply for:

  • Children's Ward and Neonatal Intensive Care Unit.
  • Vulnerable adults – to be discussed with the senior nurse on the ward.
  • Patients nearing the end of their life.

Maternity

Support for women during their maternity journey:

  • For labour and birth you can have up to two birth supporters. That applies if you are receiving care from the RUH maternity services, and its local maternity birth units (Chippenham and Frome)
  • One support person can attend with you at our Outpatient Maternity Assessment areas (Day Assessment Unit, Chippenham, Trowbridge, Frome and Paulton or if you are seeing a midwife in a GP surgery)
  • One support person can stay with you on Mary Ward (antenatal and postnatal) between 9am and 9pm
  • If you require a longer stay on Bath Birthing Centre, you will also be able to have one support person between 9am and 9pm
  • One support person can stay overnight for the first night after for the birth. Additional overnight stays will be considered on an individual basis depending on clinical need.
  • Siblings can visit the postnatal ward but this should be arranged in advance with the ward team
  • One support person can attend all maternity ultrasound scans

Send a message to your loved one

If you're unable to visit, we can help you to keep in touch by passing on a message to your loved one.

The RUH is committed to supporting and facilitating virtual contact across the organisation.  All inpatient areas have an iPhone to support patients with ongoing contact with their family and friends. We also ask, where possible, that patients bring in their own mobile device and charger and that the lock mode is disabled.

We can also help by passing on a message to your loved one in hospital. This service is designed to let patients know that their friends and loved ones are well, thinking of them and sending their best wishes.

  • Step one: Email ruh-tr.keepingintouch@nhs.net or call 01225 826319 to tell us what your message is. Please provide the patient's name, date of birth, location or ward if known, and your details including your relationship to the patient.
  • Step two: Your message will be delivered to the patient using our in-house postal service, Monday to Friday.

Unfortunately we are unable to facilitate sending messages back from patients to their family or friends.

Visiting Times

Visiting times for most wards throughout the week are:

11.00am – 8.00pm

Please check before you visit as some wards have later visiting hours or protected meal times:

Different visiting arrangements apply to the following wards:

Maternity (including Mary Ward):

  • Partners: Welcome between 9am and 9pm. Overnight stays will be considered on an individual basis depending on clinical need.
  • Others: 2.30pm - 7.00pm - two adults plus patients' own children only

Children's Centre:

  • Parents can visit at any time but please check with the ward first.
  • Any other visitors must be accompanied by the parents.

William Budd:

  • 10am - 8pm

Please Note:
No flowers are allowed on the Wards

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