Patients & Visitors

Accident & Emergency Department (A&E)


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Our A&E department is really busy at the moment. If your injury is urgent but not life threatening you may want to consider attending a minor injuries unit instead.
Paulton is open 8am – 7pm (read more here), and Chippenham and Trowbridge are open 8am – 8pm (read more here) .
Need more advice? Visit or call 111.

About the Department

The department consists of four areas :

Minor Injuries Unit (MIU)

A separate unit for treatment of minor injuries, run by senior nurses who specialise in minor injuries (4 trolleys)

Major's Area

For emergency admissions, but not immediately life threatening illnesses or injuries (13 trolleys)

Resuscitation Area

For patients arriving by ambulance, with life threatening illness or injury (3 bays)

Observation Unit

Where patients remain under the emergency doctors for 24 hours of observation (8 beds and 3 trolleys)

The unit also has a Procedures Room and two Relatives Rooms.

The department covers a population of 500,000 over three counties - Avon, Somerset and Wiltshire and sees around 55,000 new patients each year.

Meals and Drinks

Hot meals and drinks are provided in the Observation Unit as follows:

  • Breakfast 7.00am
  • Lunch 12.00noon
  • Supper 5.00pm

Hot meals, sandwiches and drinks are available in the major's area upon request - please do not hesitate to ask.

Personal Belongings

A patient's stay in the emergency department will be brief. Belongings should be given to the patient's named nurse and valuables should be sent home with family.

Belongings can be stored in a locked cupboard and retrieved on discharge or on transfer to another ward.

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Contact the Department

General Enquiries:

01225 824391

01225 824007

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The Care Team

The team of staff patients will meet in the emergency department include doctors and nurses based in the department to treat emergencies, as well as doctors from specialties such as medicine, surgery and orthopaedics to whom they may have been referred by their GP. Patients will be allocated a named nurse to care for them.

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Patient Information Leaflets

Abrasion of the Eye

Adult Asthma Discharge Management Plan

Ankle Injury


Arc Eye Welders Flash

Back Pain

Bleeding and Pain in Early Pregnancy


Burns Injury

Catheter Advice

Chest Rib Injury


Corneal Ulcers



Cysts on the eyelid

Dislocated Shoulder

Dry Eyes


Epistaxis Advice

Febrile convulsions

Foreign bodies on the eye

Fractured Humerus

Hand Injury

Head Injury - Adult

Head Injury - Child


Knee Injury

Mallet Finger

Medical Photography and Videos

Neck Injury Whiplash

Plasters and Casts

Pulled Elbow

Recovering from Acute Knee Injury


Shoulder Injury

Sprains and Strains


Suspected broken nose

TIA Clinic

Wound Care


Leaflets for Children's conditions


Croup in young children

Febrile Convulsions

First Fit - Information and advice for families

Gastroenteris in children

Irritable Hip in Children

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