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Patients & Visitors


Quick Question

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Appointments: Help us manage our waiting list

We appreciate that many people have been waiting a long time to receive the treatment they need.

We are working with DrDoctor to send text messages to some patients who are currently on our waiting list.

These patients will be asked to let us know if they still need to have an appointment, test or operation at the Royal United Hospital, as we are aware that their circumstances may have changed.

The text messages will come from the number 07860 039092 and start with "From RUH", with a DrDoctor link for you to respond to the question safely.

If you receive this text message, please do not ignore it, your response will be important to help us manage our waiting list.

Depending on your response, we may be in touch with you again in the coming weeks with further advice and guidance on next steps, or to let you know that you have been safely discharged from our care.

Please be assured that we will not make any changes to your waiting list status unless we hear from you, and any appointment dates you may already have still stand.

Please note that any comments attached to your response will only be used to manage our waiting lists and therefore may not be reviewed by a clinician.

If you have a medical problem or concern and are unsure what to do, please contact your usual healthcare provider (eg. your GP or NHS 111) directly.

Frequently Asked Questions (FAQs)

Is the link in the text message trustworthy?
  • The link in your text message is trustworthy and is delivered by our partner, DrDoctor
  • DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the NHS Data and Protection Toolkit certification and DrDoctor's privacy policy
Why are you asking me for my date of birth?
  • After you have answered the question, we will ask you to confirm your date of birth so the booking team can confirm that the text message was sent to the right person
  • If the date of birth you give is different from the date of birth we have on record for you, we will be able to see this and follow up with you as appropriate
  • If you are answering on behalf of someone else, please use the patient's date of birth
I gave the wrong answer what do I do?
  • If you have answered the question wrong, do not worry you can go to answer the question again and you will find information about who to contact

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