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About Us

Trust Values

Our values and behaviours

Our values were created with almost 1000 staff, patients and carers who used the feedback from 1000 hours of listening to staff, patients, carers and families about their experience of working and being cared for at the RUH.

They convey the things we heard make the most difference to the people we care for, the people we work with and the people in our community, and the ways people said we can keep improving.

They represent our aspiration for the type of hospital we want to be and how we will deliver our vision: The RUH, where you matter.

They set out what we expect of ourselves, and importantly, what our patients and anyone who comes into contact with the RUH can expect of us.

Our values are: Everyone Matters, Working Together, Making a Difference.

Everyone Matters

We will be kind and caring

This means:

  • Putting yourself in others' shoes
  • Taking an interest in others' wellbeing
  • Creating calm and welcoming environments
  • Showing empathy, civility and compassion

We will treat everyone as an individual

This means:

  • Seeing the person
  • Recognising differences
  • Understanding their needs
  • Respecting their views, choices and dignity

Working Together

We will support each other

This means:

  • Being aware of others
  • Collaborating to provide the best possible service
  • Building relationships within and across teams

We will actively listen

This means:

  • Making time to listen
  • Hearing people and responding
  • Asking people if they need help
  • Following things through

Making a Difference

We will share ideas and speak up

This means:

  • Creating a positive culture where there is no such thing as a bad idea
  • Seeking different perspectives
  • Being fearless in challenging the status quo

We will be responsive and efficient

This means:

  • Taking the time to do things effectively
  • Being respectful of other people's time and resources
  • Minimising waste

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