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About Us

Trust Values

Our Values

Our values were created with almost a 1000 staff, patients and carers who used the feedback from 1000 hours of listening to staff, patients, carers and families about their experience of working and being cared for at the RUH.

They convey the things we heard make the most difference to patients, carers, and staff, and the ways people said we can keep improving.

They represent our aspiration for the type of hospital we want to be.

Our values are: Everyone Matters, Working Together, Making a Difference.

We will:
  • Treat everyone as an individual – see the person, understand their needs, respect their views
  • Take time to care – be attentive and considerate, notice the little things
  • Value and respect others – recognise people's contributions, say thank you
  • Be kind and caring – put yourself in other's shoes, show empathy and compassion
  • Be friendly and polite – smile, introduce yourself, welcome everyone and build relationships
  • Be calm and reassuring – put people at ease, create cheerful and welcoming environments

We will:
  • Communicate – clearly, openly, honestly, sensitively and in a timely way
  • Actively listen – make time to listen, hear people and respond
  • Share information – be transparent, keep people informed, explain clearly
  • Involve and empower others – share learning, welcome people's ideas and give choices
  • Be helpful – be aware of others, ask people if they need help, follow things through
  • Support each other – cooperate to provide the best possible service

We will:
  • Be proactive – prepare, take responsibility, influence whenever you can, focus on solutions
  • Speak up – encourage everyone to have a voice and help people to be heard
  • Take pride – in ourselves, what we do and where we work, celebrate achievements
  • Contribute – share ideas, be curious, challenge yourself and others to continuously improve the way we work
  • Be willing to learn – develop yourself and other's skills, knowledge, confidence and ability, be prepared to learn from others, give and receive feedback
  • Be responsive and efficient – take the time to do things effectively and be respectful of other people's time

Our values are central to how we will deliver our Trust vision – The RUH, where you matter. They are actively promoted among staff and embedded in everything we do.

They set out what we expect of ourselves, and importantly, what our patients and anyone who comes into contact with the RUH can expect of us.

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