Patients & Visitors

Critical Care Unit: ICU and HDU

B12

Compliments, Comments & Feedback

We aim to provide the highest standard of care within Critical Care and we hope that this is your experience. We do however appreciate that we do not always get things quite right and we genuinely welcome your comments and thoughts, which we will use to help improve our service.

If you would like to give us some feedback you will find yellow 'Tell Us How We Did’ cards in the waiting room, that you can fill in and post in the box provided. Patients can also fill these in when they leave Critical Care; the outreach nurse will give your relative / friend one of these on the ward. Alternatively, please fill out one of our questionnaires.

We strongly encourage you to talk with the staff involved or the matron, about any concerns that you may have, as they arise.

If this does not resolve your worries, then please contact the hospital’s PALS (Patient Advice & Liaison Service). PALS is a free, accessible and confidential service for patients, relatives and carers which aims to:

  • Advise and support patients, families and carers
  • Provided information on NHS services
  • Listen to concerns, suggestions or queries
  • Help resolve problems quickly, on your behalf

Contact PALS (Patient Advice & Liaison Service):

back to top