Patients & Visitors

Paediatric Diabetes

Virtual Download Clinics

Virtual Download Clinics are run by the team to review downloads when you have specific problems or queries that we will be able to help with. With the advances in technology our aim is to empower you as the parents/guardian or as the young person with diabetes with the knowledge and confidence to review and make changes to insulin regimens with our guidance and support.

These are virtual clinics run every Wednesday and you do not attend in person. If you require more urgent advice you are still encouraged to call the PDSN duty nurse on 01225 825331, when you may be asked to download to assist with troubleshooting. The Virtual Download Clinics do not replace this.

Frequently Asked Questions

How do I book a slot?

Send a request to the team by clicking here. Please fill out the necessary information detailed on the link.

Alternatively, send an email to with the subject "Request for Download Review" along with the patient's name and date of birth as well as a brief reason for download review request. We do not require any other information at this stage.

How do I know I have a place?

We will send you a confirmation via email, along with a pre-clinic questionnaire that you need to complete the night before your allocated slot.

How many slots are there?

6 slots a week on a Wednesday morning.

What do I need to do in preparation for the clinic?
  • Patients on CGM/Libre - please ensure they are linked to Diasend
  • Patients on Medtronic pump - please phone the team on 01225 825331 to provide
    your Carelink login details.

The night before your allocated slot:

  1. Download the meter/pump/sensor
  2. Complete and return by email the pre-clinic questionnaire. This is important as it provides us relevant information required for the clinic

Where can I find the pre-clinic questionnaire?

This would have been sent to you via email along with your booking confirmation. If you have misplaced it, please refer to this link.

What happens during the clinic?

Our PDSNs and dietitians will look at your download and the information on the questionnaire. We will email you back with our suggestions and the rationale for these to help build your knowledge on how to make changes in the future

Are there any resources to help guide me to the changes that might need to be made?

Here are some useful videos:

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