Patients & Visitors

Patient Advice & Liaison Service (PALS)


We are here to help you when you need advice, have concerns, or don't know where to turn. PALS is a free, accessible and confidential services for patients, relatives and carers and it aims to:

  • listen to concerns, suggestions or queries
  • advise and support patients, their families and carer
  • provide information on NHS services
  • help sort out problems quickly on your behalf.

Your experience matters

We want to be recognised as a listening organisation; patient centred and compassionate. Your experience matters at the RUH and your feedback is very important if we are to provide a quality service.

Please tell us about your experience of the Patient Advice & Liaison Service by completing a short questionnaire. Tell us what is working and what we can improve. You can say what you think without giving your name, and we will use the information to improve what we do.

Printable Leaflets

Patient Advice and Liaison Service (PALS)

We are here to help you

We will provide information in different formats if our patients have reduced or no vision, or have reduced or no hearing, or where English is not their first language. Please contact the Patient Advice and Liaison Service (PALS) on 01225 825656 if you would like this information in a different format.

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