Patients & Visitors

Advice & Support

Patient Transport Service

We ask patients to make their own travel arrangements to and from the hospital, but in special circumstances the NEPTS provides ambulance transport for patients who require it due to medical need, in line with the Department of Health National Eligibility Criteria. For example, patients may require medical assistance during the journey or require assistance from ambulance staff with walking, and getting in and out of a vehicle.

All patients who request the NEPTS will be assessed, against the National Eligibility Criteria for the service, over the telephone by the RUH booking staff. This is a new centralised office where you can make requests or ask advice on services available.

The experienced staff in the booking office will give advice on alternative services if there is no clinical requirement.

The more notice of request the better as late bookings are sometimes difficult to accommodate. Clinical staff are available to give advice on specific illnesses and conditions.

Booking transport

Since 1st December 2013 there have been two providers of non-urgent hospital transport and the telephone number you call will depend on where your GP practice is.

BANES and Wiltshire

If you are registered with a GP in Banes or Wiltshire the new provider of transport is Arriva and they can be contacted on 0845 600 6068

Arriva Non-Emergency Patient Transport
Information for patients


If you are registered with a GP in Somerset please contact the Somerset Patient Transport Advice Centre 01278 727444. Available 08:30 – 18:30.

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