Our Values
Everyone Matters
We will:- Treat everyone as an individual – see the person, understand their needs, respect their views
- Take time to care – be attentive and considerate, notice the little things
- Value and respect others – recognise people's contributions, say thankyou
- Be kind and caring – put yourself in other's shoes, show empathy and compassion
- Be friendly and polite – smile, introduce yourself, welcome everyone and build relationships
- Be calm and reassuring – put people at ease, create cheerful and welcoming environments
Working Together
We will:- Communicate – clearly, openly, honestly, sensitively and in a timely way
- Actively listen – make time to listen, hear people and respond
- Share information – be transparent, keep people informed, explain clearly
- Involve and empower others – share learning, welcome people's ideas and give choices
- Be helpful – be aware of others, ask people if they need help, follow things through
- Support each other – cooperate to provide the best possible service
Making a Difference
We will:- Be proactive – prepare, take responsibility, influence whenever you can, focus on solutions
- Speak up – encourage everyone to have a voice and help people to be heard
- Take pride – in ourselves, what we do and where we work, celebrate achievements
- Contribute – share ideas, be curious, challenge yourself and others to continuously improve the way we work
- Be willing to learn – develop yourself and other's skills, knowledge, confidence and ability, be prepared to learn from others, give and receive feedback
- Be responsive and efficient – take the time to do things effectively and be respectful of other people's time