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Start your career at the RUH as a Healthcare Support Worker
Here’s Becky talking about why she decided to become a Healthcare Support Worker. If this sounds like the perfect role for you, apply now (see below).
If you are looking for a career that makes a positive difference to you and others, one that offers variety and can open you up to a whole world of opportunities - apply today to become a Healthcare Support Worker.
We are looking for people who are passionate about caring for others, work well as part of a team and are willing to learn. In return, we'll train and develop you and you'll work with extraordinary people here at the Royal United Hospitals Bath.
Healthcare Support Worker's play an important role in our nursing teams, you will help patients feel as comfortable and stress-free as possible. You'll work under the guidance of a nurse and your job will vary day-to-day.
If you have the following qualities listed below, then we want to hear from you:
Caring, kind and friendly
Willing to be hands-on with patients
Able to follow instructions and procedures
Able to work in a team but also use your own initiative
Good communication, observational and organisation skills
Start your life-changing job - check out our vacancies
When you join us as a Healthcare Support Worker you will be supported by our dedicated Clinical Practice Education Team. In your first two weeks you'll begin the training to ensure you are competent in your new role. They will teach you about the essential part a Healthcare Support Worker plays within our nursing teams as well as how to deliver high quality care to our patients. It's important to us that you are ready and have learnt the skills needed to be confident in this role.
You will also start the Foundation in Clinical Skills and start working on the Care Certificate which you will need to complete within the first 12 weeks of working in the Trust.
Developing you as an individual doesn't stop there as the team will ensure that you have induction shifts on your ward for the first two to three weeks (depending on any previous care experience) and the Trust will continue to invest in you to help you grow as a person, identify your strengths and help you succeed to become the person you want to be and have a successful career at the RUH.
Healthcare Support Worker Polly Lockton said:
"The Healthcare Support Worker induction programme was brilliant. I had no previous care experience so it really helped prepare me for life on the wards.
"They made sure I was taught everything I needed to know and everyone in my induction group was very kind and supportive."
Your future - new opportunities, new focus, new zest for life
Healthcare Support Worker worker roles are a great entry point into the NHS and can lead to a lifelong career. If you're looking to become a Healthcare Support Worker and want to gain experience, it's a great place to start.
In the first 12 weeks we will help you achieve the Care Certificate to help you provide high quality care to our patients. Developing you as an individual doesn't stop there, we will invest in you to help you grow as a person, identify your strengths and help you succeed to become the person you want to be.
You will find further information on career development in our Learning and Development Prospectus. Any Healthcare Support Workers who join our Trust and are new to care will be expected to complete an apprenticeship at Level 2.
Meet some of our Healthcare Support Workers
Alvina
Clinical Practice Support Worker
To do this job you've got to have a loving heart, a desire to help care for people and a willingness to learn. It's a great time to join the RUH as a Healthcare Support Worker - there's so much to learn and many opportunities to be had.
When you join as a Healthcare Support Worker, we will help you be the best you can be and as a Senior Healthcare Support Worker that's part of my role. I love working here, caring for our patients, supporting our nursing teams and helping new Healthcare Support Workers get to where they need to be - there's so much to offer here, I wouldn't want to work anywhere else.
I joined as a band 2 Healthcare Support Worker seven years ago and have had my whole world opened up to new opportunities. I began working on Robin Smith ward, have worked on the Surgical Admissions Unit (SAU) and the Respiratory Assessment Unit (RAU) at the start of the pandemic and now I'm working on the Cardiac ward as band 3 Healthcare Support Worker meaning I have more responsibilities.
I have learnt so much and it's given me the confidence to apply for new roles. I now have a split role meaning that I work as a Healthcare Support Worker for part of the week and for two days work as an Inclusion Ambassador - and this is what I mean by having opportunities at the Trust.
It's amazing, I spend my time as an inclusion ambassador speaking to colleagues across the Trust, especially those from the BAME community about how to access training and development as well as mental health support. I liaise with managers, help get matters resolved, attend meetings with the directors and I'm also a Freedom to Speak Up representative so colleagues come to talk to me about many things and I think it's such a positive, important role to have.
It wasn't until I started working as a Healthcare Support Worker at the RUH that I realised I had finally found a job that I absolutely love. I didn't know what I wanted to do when I left school and ended up working a variety of jobs; I've worked in a pub and been a labourer and had many other jobs in between.
I started working at the RUH about eight years ago. I applied for the Healthcare Support Worker role because I was working as a carer in a nursing home and I wanted to gain more experience in a hospital setting. I love every bit of my job. It can be very exciting, I'm always learning and I feel part of a team. My colleagues, the doctors, nurses, therapists were so friendly and welcoming when I joined.
Working as a Healthcare Support Worker is very rewarding. I have a lot of contact with our patients and throughout the day I help with them washing and getting up, make sure they're comfortable, and help them at meal times. This is important because these are basic tasks to us all, but when people can't do these for themselves it's so important to give them the dignity they need and it helps them in their recovery too.
I also have responsibilities such as taking their blood pressure, monitoring their oxygen levels and recording their vitals on our system. It's a real privilege to help people when they are so poorly and nursing them back to health gives me a lot of satisfaction.
My plan is to become a registered nurse and I'm on course to qualify this time next year. Since becoming a Healthcare Support Worker I have completed my band 4 training and I'm now a student nurse, working 12 hours a week as a Healthcare Support Worker in between my studying and training.
I would never have found this career if I hadn't applied to be a Healthcare Support Worker at the RUH, so if you are a caring and compassionate person, looking for something new, I would definitely recommend this job to you.
At the time of applying for the role I was thinking about becoming a nurse and discovered that this role is a great way to get the experience I need to work towards working in that profession.
Since joining the RUH I've realised that there are so many career options available in the NHS and I'm learning as much as I can to develop my knowledge and skills. I have become a Healthcare Support Worker and my team have been so supportive and the practice educators from the induction programme were great too.
This is a hands-on role, one minute I'm talking someone's blood pressure and the next I'm comforting an anxious patient and their relative. It's a rewarding job, the hours are long, and it can be tough sometimes, but I know I am making a difference to others and I am so glad that I'm working here.
If you want to help look after people, and you are a patient and kind person, just go for it, you may surprise yourself. You'll learn the skills you need on the induction programme and the practice educators will help you complete the Care Certificate, like I have. Every day I'm learning something new, I'm caring for people who are going through a tough time but it makes it all worthwhile when they leave to go home and say thank you for the care they've received.
My name is Darren and I'm a Healthcare Support Worker at the RUH. Before I joined the Trust in 2005 I had a completely different career - I worked as an engineer for 20 years - until I decided that I needed a change.
One of my friends who is an intensive care nurse suggested that I considered a job in nursing. I said to her "Me being a nurse, you're having a laugh", but she said: "you've worked with the public for a long time, you know how to talk to strangers and like helping them."
So I gave it some thought and when I saw that the RUH was having a recruitment open day I went along, spoke to a few nurses and came home with some information and an application form for a Healthcare Support Worker role. A few weeks after, I got a call inviting me for an interview and was later offered a job - that was 16 years ago.
To do this job, you've got to be caring, compassionate and a real people person. If you are, it's a great profession to be in, for me it's an honour and a privilege to help people in this way. Every patient is unique and each person deserves to be treated accordingly. I have always worked on the Surgical Admission Unit (SAU) and I really enjoy it.
Every day is a different, you don't know who you are going to meet. We look after patients aged 18 years up and every patient has their own story to tell. Although I am here to help, it is amazing what you can learn from them too. Being a Healthcare Support Worker is so rewarding, because we are the patients' first point of contact and are there to talk to them, sit at their bedside as well as provide support to their families, get to know what their relative is like as a person so we can reassure them and make sure they are as comfortable as possible.
I work with a really great team and over the years they've given me so much support, whether it's been about work or personal family matters, there's always been someone here that I can talk to, ask for advice. Over the past 10 months that's been so important to all of us. We are essentially an extended family, as we spend a lot of time with each other and when the pandemic first hit, it was scary but, we as a team got through it together and we have all the PPE we need to do our jobs safely.
There are some many opportunities available once you join as a Healthcare Support Worker at the RUH. You can progress right up the career ladder and go on to be a registered nurse if that's what you would like or you can continue developing your skills like me on a unit that you love. I've done numerous NVQs, a nursing degree, and learnt lots of clinical techniques to help assist in delivering high-quality patient care in SAU.
I'm enjoying my role so much. I'm really pleased that I've chosen to work in a clinical role, after spending many years working in non-clinical, customer-facing positions for the NHS. It's been such a turning point for me and I'm now thinking about doing the nurse apprenticeship.
I highly recommend this role to anyone who is thinking of working as a healthcare support worker. The induction programme was brilliant and made me feel equipped to do the role and the practice facilitators still come and check in to see how I'm doing. Throughout the day I do observations, measure blood sugars, bladder scans, ECGs and I'm booked on a cannulation course – there's so much to learn.
The RUH has a friendly feel, there's lots of opportunities, and I find it a calming place to work as it's set within beautiful countryside surroundings. If you're a caring and kind person who wants to help others, come and join our team of healthcare support workers."
I love my job and am very proud of the care we deliver here at the RUH. Knowing that you are that friendly face to a patient when they are feeling their most vulnerable, that listening ear when someone is having a bad day and seeing the happiness in someone’s smile when they are told they can go home makes all the hard days’ worth it.
The role of a Healthcare Support worker is very rewarding. My team are welcoming, friendly and encouraging but more importantly we all work well together. My passion for what I do was recently recognised as I was honoured to receive a Nursing and Midwifery Award.
There are many learning opportunities available, whether that’s learning new skills on the job or through the wider learning programme. I was encouraged by my ward manager to complete the Level 3 Healthcare Support Worker Apprenticeship which has helped me to build on my knowledge and acquire further skills to enhance patient experience. Learning new skills has made me feel ambitious and become a registered nurse. As a result I recently applied and was successful at gaining a position as a Trainee Nursing Associate which I am very excited to start in October.
If you have a passion for caring, a willingness to learn, looking for something new and rewarding, working at the RUH is the job for you.
Developing you as an individual doesn't stop there as the team will ensure that you have induction shifts on your ward for the first two to three weeks (depending on any previous care experience) and the Trust will continue to invest in you to help you grow as a person, identify your strengths and help you succeed to become the person you want to be and have a successful career at the RUH.
