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Change Agents

Handbook and Templates for Change Agents

On this page:

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Presentations and Handbook

Complete Handbook
Large file (2.27 MB) will take time to download

Lean Training - Half Day Course V2
Large file (4 MB) will take time to download

1 Change Agent Training Day 1 and 2
Large file (3.75 MB) will take time to download

5S Presentation

Also See:

12 NHS Change Model

A Step-by-Step Guide to Tackling your Challenges

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Templates and Completed Examples

RUH Every Patient Matters Transformation Approach

Project Scoping Document template

Project Scoping Document Example

Data Collection Plan

Pareto Exercise Trainee Guide

Value Stream Process Template

Guide to Value Stream Mapping

Root Cause Analysis

Waste Walk Data Collection Template

5S Inventory sheet

Diary Template

Action PLan Example

NHS Change Model

Impact / Effort Assessment Tool

How to measure improvement guide

Quality Improvement Made Simple

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Recommended Reading

Recommended books on Lean that are pertinent to Healthcare:

Lean Toolbox for Service Systems’ (2008) by John Bicheno, PICSIE books;

Applying Lean in Healthcare (2010) Aherne, J. and Whelton, J. ; Advanced

Lean Thinking, (2008) Kaplan, G.S.; Lean Hospitals (2009) Graban, M. ; and,

Putting the Patients Last (2009) Davies, P. and Gubb, J.


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Institute for Innovation Website
Useful documents and case studies on Lean including the ‘Productive’ series

Bolton Hospital has a section on their website dedicated to BICS (Bolton Improving Care Systems) which show how they’ve used Lean to transform their services.  Website features lots of case studies, presentations and documents. 

The Lean Enterprise Academy
How Lean is used in other sectors and in Healthcare

Lean Enterprise Institute
What is Lean? Lean book store, information on lean events and knowledge centre

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